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OEM/ODM Drinkware Manufacturer · Custom Solutions for Global Brands Contact Us: sales@golmate.com
CUSTOMER CASE
A Coffee Pot Built for Every Flight
From complex requirements to a reliable in-flight solution. This customer case follows the development of a coffee pot for a demanding airline beverage-service environment.
IN-FLIGHT BEVERAGE SERVICE
Designed around the realities of cabin operations.
ODM CUSTOM DEVELOPMENT
A focused product route from research to final design.
PARTNERSHIP SINCE 2019
A project relationship that continued beyond launch.
THE CUSTOMER
A clear service goal, with no simple product answer
A leading international airline serving passengers worldwide came to Golmate with a clear goal: a reliable coffee pot for in-flight service. The product needed to work within a tightly defined service environment, where product form, repeated handling and post-service care all matter.
A tough set of requirements
The product had to meet multiple, sometimes competing needs. Each question needed an answer in the final configuration—not only in a product presentation.
Fit in limited space
Must fit standard airline galley units.
Easy and safe to take out
Built around frequent handling by cabin crew.
Smooth operation
Open, pour and close easily during repeated service.
Durable and food-safe
Made to withstand intensive use and meet applicable requirements.
Easy to refill and clean
Designed around the real post-service workflow.
WORKING TOGETHER TO FIND THE RIGHT SOLUTION
From real-use observation to final mass-production design
We worked closely with the customer from understanding in-flight operations to final mass production. The development route was structured around decisions that would affect use, cleaning and repeatability.
01 / On-site research
02 / Discussion & concept
03 / Prototyping & testing
04 / Final design
1st-hand field research
Real-use observation to understand user needs.
30+ curve refinements
Repeated adjustments for smoother, more stable pouring.
10+ design reviews
Multiple rounds focused on structure and usability.
6 prototype iterations
Continuous validation to refine detail and experience.
BEYOND THE POUR
The design does not stop at serving
The project also considered what happens after the last cup. Refilling access and cleaning convenience were part of the product conversation because they shape the actual service workflow.
Refilling
Wide opening for easy refilling.
Machine cleaning
Wide-mouth design supports easier machine cleaning.
A PARTNERSHIP THAT CONTINUES
From customer validation to ongoing collaboration
The solution passed the customer’s validation and entered regular use. The project relationship began in 2019 and continued with repeat orders after the initial development.
Since 2019
Partnership began.
Regular use
The developed solution entered the customer’s service workflow.
Repeat orders, ongoing collaboration
Orders were placed repeatedly after the initial development, showing long-term trust in the solution and service.
Transforming complex requirements into practical solutions
At Golmate, we do not just make drinkware. We help solve real product challenges.
Product shown for reference only. Actual product details are confidential.